Company: AMF Bowling Worldwide, Inc. Job City and State: Pikesville, MD Job Type: Full Time Job Category: 5Required Education: High School Degree Reference Code: 4342 Picture yourself in a position of helping to oversee an entertainment complex complete with a restaurant and bar. There’s fun happening all around.in every part of your enterprise.
Do you have the skills to take on this challenging opportunity with a stable leader in the hospitality industry? AMF Bowling, Inc. is the country’s leading sports and hospitality destination, entertaining over 20,000,000 guests a year.
As the largest bowling company in the world, AMF Bowling Worldwide owns and operates over 350 Bowling Centers in the US and more than a dozen in three other countries.
We’re reinventing the way the world views bowling through superior food and beverage offerings in a vibrant customer experience like never before.
Are you ready to take a role in the Management of Fun? General Manager The General Manager helps cultivate a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level.
The General Manager is responsible for all aspects of center operations and floor management including entertainment, food, beverage, equipment and property.
He/she facilitates fulfillment of center goals and company initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to the following.
Achieves financial objectives by developing and monitoring the performance of financial operational plans/budgets, sales & marketing plans to support the overall objectives of the Company.
Controls labor and expenses in all areas of operations.
Analyzes variances and initiates corrective actions.
Manages the day-to-day operations of the facility.
Schedules, plans and organizes work and communicates goals.
Ensures staff compliance of standards and procedures, identifies opportunities for improvement and resolves issues.
Manages multiple departments effectively.
Conducts weekly (or as-needed) meetings with management team to review performance and offer direction, motivation and guidance toward achieving individual and company’s goals.
Reviews weekly/monthly P&L statements, works with management team and develops action plans to grow revenue and control expenses that meet or exceed annual budgets.
Hires, trains and supports bowling center management and center staff.
Manages direct reports to accomplish performance goals.
Provides developmental coaching and guidance for long-term career growth opportunities to all direct reports.
Trains, conducts planning sessions and performance reviews with direct reports and disciplines when necessary.
Supervises and directs regular training of all staff.
Ensures that all employees are trained in guest service, food & beverage operations, loss prevention and all relevant company operating standards.
Fosters high staff morale and effective performance management.
Addresses center level HR and loss prevention issues by collaborating with the appropriate operations and Support Center staff.
Maintains an open door policy at all times and facilitates proper communication between all departments.
Achieves and maintains overall guest service goals.
Oversees the guest service model, ensures guest complaints are resolved appropriately, and that appropriate service recovery gestures are made to ensure complete guest satisfaction.
Proactively builds guest relations by establishing rapport with current and future guests to understand service requirements.
Develops and implements creative strategies to increases revenue.
Increases group event sales revenue through effective management of sales team, and creates actionable and measurable sales deliverables.
Provides consistent and superior food & beverage experience.
Ensures all alcoholic beverage servers are properly trained and that the center complies with local alcohol regulations.
Ensures compliance with all applicable occupational, health and safety regulations and laws.
Creates an environment where safety comes first.
Oversees Safety Program and assures company’s safety policies are followed.
Monitors center appearance and ensures problems are resolved expeditiously.
Within 14 days of employment, must become certified in the AMF specified food safety and alcohol service programs.
Ability to work varying shifts, weekends and holidays, as well as, extended workdays to support business needs.
Other duties may be assigned.
Requirements: SUPERVISORY RESPONSIBILITIES: AGM, Manager(s), Facility Manager, Chef and Group Event Sales Manager QUALIFICATIONS: General Managers possess a highly developed sense of customer service and interpersonal skills including high integrity, respect for all individuals (customers, vendors, and employees), solid communication skills, strong critical and analytical thinking skills, and appreciation of diversity (thought, ethnic, gender, etc.).General Managers must be strong team players and people developers, possess a high level of profit and loss capability, and sales and marketing skills and abilities.
EDUCATION AND/OR EXPERIENCE: Bachelors degree or equivalent preferred and a minimum of five years general management in high-volume retail, entertainment, hospitality, or restaurant venue is required.
Three to five years of progressive management experience supervising several departments and staff of 50 or more employees is required.
Relevant experience or equivalent combination of education and experience is also acceptable.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to sit and talk or hear.
The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.
The employee must occasionally lift and/or move up to 50 pounds, 100 pounds with help and/or assistance.
WORK ENVIRONMENT: While performing the duties of this job, the employee regularly works in a bowling center environment where high levels of noise, dust and activity can be expected.
The noise level in the work environment is usually loud.The General Manager helps cultivate a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level.
The General Manager is responsible for all aspects of center operations and floor management including entertainment, food, beverage, equipment and property.
He/she facilitates fulfillment of center goals and company initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to the following.
Achieves financial objectives by developing and monitoring the performance of financial operational plans/budgets, sales & marketing plans to support the overall objectives of the Company.
Controls labor and expenses in all areas of operations.
Analyzes variances and initiates corrective actions.
Manages the day-to-day operations of the facility.
Schedules, plans and organizes work and communicates goals.
Ensures staff compliance of standards and procedures, identifies opportunities for improvement and resolves issues.
Manages multiple departments effectively.
Conducts weekly (or as-needed) meetings with management team to review performance and offer direction, motivation and guidance toward achieving individual and company’s goals.
Reviews weekly/monthly P&L statements, works with management team and develops action plans to grow revenue and control expenses that meet or exceed annual budgets.
Hires, trains and supports bowling center management and center staff.
Manages direct reports to accomplish performance goals.
Provides developmental coaching and guidance for long-term career growth opportunities to all direct reports.
Trains, conducts planning sessions and performance reviews with direct reports and disciplines when necessary.
Supervises and directs regular training of all staff.
Ensures that all employees are trained in guest service, food & beverage operations, loss prevention and all relevant company operating standards.
Fosters high staff morale and effective performance management.
Addresses center level HR and loss prevention issues by collaborating with the appropriate operations and Support Center staff.
Maintains an open door policy at all times and facilitates proper communication between all departments.
Achieves and maintains overall guest service goals.
Oversees the guest service model, ensures guest complaints are resolved appropriately, and that appropriate service recovery gestures are made to ensure complete guest satisfaction.
Proactively builds guest relations by establishing rapport with current and future guests to understand service requirements.
Develops and implements creative strategies to increases revenue.
Increases group event sales revenue through effective management of sales team, and creates actionable and measurable sales deliverables.
Provides consistent and superior food & beverage experience.
Ensures all alcoholic beverage servers are properly trained and that the center complies with local alcohol regulations.
Ensures compliance with all applicable occupational, health and safety regulations and laws.
Creates an environment where safety comes first.
Oversees Safety Program and assures company’s safety policies are followed.
Monitors center appearance and ensures problems are resolved expeditiously.
Within 14 days of employment, must become certified in the AMF specified food safety and alcohol service programs.
Ability to work varying shifts, weekends and holidays, as well as, extended workdays to support business needs.
Other duties may be assigned.
Requirements: SUPERVISORY RESPONSIBILITIES: AGM, Manager(s), Facility Manager, Chef and Group Event Sales Manager QUALIFICATIONS: General Managers possess a highly developed sense of customer service and interpersonal skills including high integrity, respect for all individuals (customers, vendors, and employees), solid communication skills, strong critical and analytical thinking skills, and appreciation of diversity (thought, ethnic, gender, etc.).General Managers must be strong team players and people developers, possess a high level of profit and loss capability, and sales and marketing skills and abilities.
EDUCATION AND/OR EXPERIENCE: Bachelors degree or equivalent preferred and a minimum of five years general management in high-volume retail, entertainment, hospitality, or restaurant venue is required.
Three to five years of progressive management experience supervising several departments and staff of 50 or more employees is required.
Relevant experience or equivalent combination of education and experience is also acceptable.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to sit and talk or hear.
The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.
The employee must occasionally lift and/or move up to 50 pounds, 100 pounds with help and/or assistance.
WORK ENVIRONMENT: While performing the duties of this job, the employee regularly works in a bowling center environment where high levels of noise, dust and activity can be expected.
The noise level in the work environment is usually loud.
AMF offers strong encouragement and support for your personal success, along with an outstanding compensation and benefits package that includes: Highly Competitive Salary Aggressive Bonus Plan Flexible Spending Accounts Paid Vacation Days Sick Leave Medical/Dental/Vision Plans 401(k) Retirement Savings Plan Flexible Scheduling Career Development Support Educational Assistance for Full Time Employees Employee Discounts Career opportunities like this with a stable, international entertainment company don’t come along every day. It’s an opportunity to transform and expand your customer service and managerial skills in a lively atmosphere with plenty of room to grow and lots of fun. As a world leader in our sector of the entertainment and hospitality industry, AMF Bowling Worldwide could be a perfect match for your world-class business talent.
General Manager Job in Pikesville, Maryland US
