The Department Manager is a role model for superior customer service.
This position understands and utilizes the proven Office Depot sales principles to engage with every customer to provide an exceptional in-store experience.
The Department Manager mentors and coaches associates in their assigned area of the store.
They are responsible to motivate associates to be sales and customer driven.
Additionally, this individual provides support to the store management team, performing Sales Leader functions for the entire store and may be responsible for opening and closing the store.
The Sales Department Manager trains and motivates staff to be sales and customer focused and ensures appropriate sales coverage in all selling zones.
Additionally, the Sales Department Manager is responsible for ensuring the completion of store merchandising tasks outside of depot time.
Primary Responsibilities
* Motivate associates to be sales and customer focused through acting as a role model for superior customer service by demonstrating an understanding and high degree of proficiency using the Office Depot sales principles.
Proactively observe, coach, and provide feedback to associates on their proficiency in applying Office Depot sales principles.
* Proactively engage every customer entering the sales zone, and ensure all associates in the assigned department are engaging every customer and utilizing the Office Depot selling program
* Maximize store sales by ensuring 100% of customers buy what they came for
* Perform Sales Leader functions when requested by the Assistant Manager or Store Manager.
During Depot Time this includes: o Assigning and coordinating associates in zone coverageo Roaming the sales floor to make sure every customer is being proactively helpedo Backfilling associates as they leave their zoneso Practicing skills and coach on selling techniqueso Ensuring NO tasks are being performed (light recovery only)
* Outside of Depot Time, in addition to the above: o Provide sales updates on the daily performance board to motivate the associateso Ensure the freight team is completing freight processes efficiently and on timeo Perform store opening / closing activities when directed by the Store Manager
* Outside of Depot Time, ensure merchandise presentation guidelines are met, including the completion of all EBW and POG changes and updates, as well as daily recovery and the completion of the daily task calendar for the department.
Responsible for setting the weekly ads, including any price changes and signing that are required.
Monitors, updates, and changes store signing and POP materials.
* Train associates on new products and services offered in the department.
* Provide input and feedback for the completion of performance appraisals.
* Participate in the interviewing and selection process of newly hired associates who will be assigned within the Department Manager’s area of responsibility.
* Support all current company programs, to include but not limited to the following: I Promise, price changes, Market Basket, merchandise markdowns, Worklife Rewards, Star Teacher, PPPs, Tech Depot Services, meal period and rest break compliance and special initiatives.
* Adhere to loss prevention policies and procedures to reduce shrink.
* Process and/or oversee daily cash office transactions and reconcile any overages or shortages for the previous day.
* Complete and audit paperwork such as the cashier error log, merchandise error log, register voids, tax exemptions and all related cash office audits.
* Department Manager when requested by the Store Manager may also as be responsible for:
* Proactively engage every customer entering the CPD and TDS area, and ensure all associates in the CPD and TDS department are engaging every customer and utilizing the Office Depot selling program to sell total solutions that promote an exceptional customer service experience.
* Support sales growth/plan attainment, training and development, cost management, organization, and certifications in the CPD and TDS department
* Responsible for all related training for the services areas, as well as the cross training of associates enabling them to perform basic functions in selling areas that include CPD, TDS and the merchandising departments.
Must be able to supervise cashier staff in order to ensure a fast, easy and efficient checkout process for our customers.
* Maintain and monitor the CPD area to ensure 5S standards are met
* Ensure appearance and daily operational standards of the front-end are maintained.
* Train all front-end associates on register procedures, as well as customer service and product knowledge training designed for the front-end.
Education & Experience
* High school diploma or GED
* Two years experience in related field
* Retail experience, including supervisory experience in a sales driven customer oriented company
* Must possess the ability to use computers and technology for information, and to access information necessary to complete the job.
* Must possess ability to process information/merchandise through POS register system.
* Must possess outstanding communication and interpersonal skills, which are necessary to establish a selling relationship with customers, and model skills for direct reports.
* Must be able to effectively lead and manage others in a professional environment.
* Must be able to plan, prioritize and implement detailed instructions in a timely and efficient manner, working independently, as well as with others.
* Ability to work a flexible work schedule as business dictates Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified.
Other duties may be assigned.
Job Descriptions are subject to change at any time.
Department Manager Job in Birmingham, Alabama US
